Frequently Asked Questions

Do I need technical skills or coding knowledge to set up an Outcall AI agent?

No, setting up an Outcall AI agent does not require any coding knowledge or technical expertise. Our platform offers a user-friendly interface where you can easily select voice options, input call objectives, and provide instructions for the AI agent. We aim to make AI technology accessible to everyone, regardless of their technical background.

Options for LLMs?

Outcall AI uses low-level system programming and 100% user owned and user controlled instances trained on the base of our proprietary AI models, ranging from 7 billion parameter constructs to 70 billion parameters, as well as beta models for Experts (MoE) models. This sophisticated foundation enables granular hardware control and optimization, providing unparalleled efficiency and performance in voice interaction. Users have direct access to this suite of models, offering an unmatched level of customization and control, ensuring that every communication is not only seamless but also deeply engaging and contextually aware.

Can I integrate my existing business processes, such as CRM systems or customer support workflows?

Absolutely.  Within minutes you can seamlessly integrate your existing business tools and workflows, including CRM systems, helpdesk software, and more. This integration allows for a smooth exchange of information, ensuring that the AI agents are always up-to-date with the latest customer data and can provide personalized and efficient support. Our support team is available to assist with the integration process to ensure it aligns with your specific business needs.

Is Outcall AI HIPPA compliant?

Outcall AI is fully committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring that all healthcare-related interactions are handled with the utmost privacy and security. Our platform is engineered to meet or exceed all HIPAA requirements, with rigorous data protection protocols, secure patient information handling, and stringent access controls. We conduct regular audits and updates to our systems to stay ahead of evolving regulations, providing a secure environment for healthcare providers to leverage AI-powered communication without compromising on confidentiality or compliance.

Cyber Security / Privacy

We use elliptic curve cryptography (ECC) for secure key exchanges and AES-256 encryption for safeguarding data at rest. This robust cryptographic framework, akin to standards used in secure government communications, ensures absolute data integrity and privacy, protecting against unauthorized access and data breaches. Outcall AI's commitment to these high-level security measures affirms our dedication to maintaining the confidentiality and trust of our users' data.

Meet Cally
0:00:00
End Call