Privacy Policy
This privacy policy outlines how Outcall.AI (referred to as"we," "us," or "our") collects and uses personal data from users of our products and services.
Collection of Personal Data
We collect various types of information about you through your use of our website, software applications, and other products. This includes:
Contact Information: Your name, email address, phone number, and physical address.
User Activity: The actions you take within our systems, such as logins, calls made or received, and data entered into forms.
Use of Collected Data
We use the collected information for several purposes:
To provide and improve our products and services
For customer support and troubleshooting issues with your account
To personalize marketing communications to you based on your interests
Sharing Personal Information
Outcall.AI may share personal data with third-party partners who are necessary for us to operate. These include:
Call center operators: Your contact information will be shared with our partner call centers to assist in making or receiving calls.
CRM Systems: We might use a customer relationship management(CRM) system that is connected to other applications, and as such, your data may be stored there.
Security Measures
We have implemented appropriate physical, technical, and administrative measures to protect the personal information we collect from loss, misuse, unauthorized access or disclosure.
However, no method of electronic transmission is completely secure, so if you provide us with sensitive information (like a credit card number), it's at your own risk. We're not responsible for any breaches that may occur outside our control.
Data Retention
We'll hold onto your personal data only as long as necessary to fulfill the purposes we've stated above or until you request its deletion.If there are no applicable legal obligations, such as tax records retention laws, which require us to keep certain information on file for longer periods of time, then we will remove it from our systems once they're no longer needed.
Data Subject Access Requests
If you'd like to review the personal data we hold about you or request its deletion, please send an email with your name and contact details. We'll respond within a reasonable timeframe to provide the requested information or process any necessary corrections.
Changes to This Policy
This privacy policy is subject to change at our discretion without notice. If changes are made, they will be posted on this page. Your continued use of our products and services following updates means you agree with these new conditions.
By using Outcall.AI's products and services or interacting with us in any way, you consent to the terms outlined in this privacy policy.
Frequently Asked Questions
No, setting up an Outcall AI agent does not require any coding knowledge or technical expertise. Our platform offers a user-friendly interface where you can easily select voice options, input call objectives, and provide instructions for the AI agent. We aim to make AI technology accessible to everyone, regardless of their technical background.
Outcall AI uses low-level system programming and 100% user owned and user controlled instances trained on the base of our proprietary AI models, ranging from 7 billion parameter constructs to 70 billion parameters, as well as beta models for Experts (MoE) models. This sophisticated foundation enables granular hardware control and optimization, providing unparalleled efficiency and performance in voice interaction. Users have direct access to this suite of models, offering an unmatched level of customization and control, ensuring that every communication is not only seamless but also deeply engaging and contextually aware.
Absolutely. Within minutes you can seamlessly integrate your existing business tools and workflows, including CRM systems, helpdesk software, and more. This integration allows for a smooth exchange of information, ensuring that the AI agents are always up-to-date with the latest customer data and can provide personalized and efficient support. Our support team is available to assist with the integration process to ensure it aligns with your specific business needs.
Outcall AI is fully committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring that all healthcare-related interactions are handled with the utmost privacy and security. Our platform is engineered to meet or exceed all HIPAA requirements, with rigorous data protection protocols, secure patient information handling, and stringent access controls. We conduct regular audits and updates to our systems to stay ahead of evolving regulations, providing a secure environment for healthcare providers to leverage AI-powered communication without compromising on confidentiality or compliance.
We use elliptic curve cryptography (ECC) for secure key exchanges and AES-256 encryption for safeguarding data at rest. This robust cryptographic framework, akin to standards used in secure government communications, ensures absolute data integrity and privacy, protecting against unauthorized access and data breaches. Outcall AI's commitment to these high-level security measures affirms our dedication to maintaining the confidentiality and trust of our users' data.
